Last Updated: 06/12/2025

Welcome to Posh Mongrel (“we,” “us,” “our”).
We value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use poshmongrel.com, our mobile applications, or related services (collectively, the “Platform”).

By using our Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide a seamless, personalized, and secure shopping experience.

1.1 Personal Information You Provide

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely via third-party payment gateways; we do not store full card details)

• Account login credentials

• Communication preferences

• Information submitted through forms (vendor registration, customer support, reviews, etc.)

1.2 Automatically Collected Information

When you visit the Platform, we automatically collect:

• IP address

• Browser type and device information

• Cookies and tracking data

• Pages visited, time spent, actions taken

• Location (approximate)

• Referring website/source

1.3 Vendor/Partner Information

If you register as a vendor:

• Legal name or business entity name

• Business address

• GST or tax IDs (if applicable)

• Banking/payment details

• Product and brand information

2. How We Use Your Information

We use your information to:

2.1 Provide and Improve Services

• Process orders, payments, and deliveries

• Manage user accounts

• Enable vendor product listings and management

• Offer customer support

2.2 Personalization

• Provide personalized product recommendations

• Tailor marketing, ads, and content

• Enhance your shopping experience

2.3 Communications

• Send order updates, shipping notifications, and confirmations

• Respond to queries and support requests

• Send promotional offers (only with your consent)

2.4 Security and Compliance

• Detect and prevent fraud

• Maintain platform security

• Comply with legal obligations and regulatory requirements

3. How We Share Your Information

We may share your information with:

3.1 Vendors & Sellers

To fulfill your orders and provide customer support.
Vendors only receive necessary details (order items, delivery address, contact information).

3.2 Service Providers

Trusted third-party partners such as:

• Payment gateways

• Shipping/courier companies

• Cloud storage services

• Analytics and marketing tools

• Customer support platforms

3.3 Legal Requirements

We may disclose your data when required to:

• Comply with the law or government requests

• Protect our rights, customers, or safety

• Prevent fraud or security threats

3.4 Business Transfers

If we undergo a merger, acquisition, or asset sale, your information may be transferred.

We never sell your personal data for profit.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences

• Enable shopping cart and checkout

• Measure site traffic and performance

• Deliver relevant advertisements

You can manage cookie preferences via your browser settings.

5. Your Rights & Choices

Depending on your region, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent for marketing

• Request data portability

• Disable cookies

• Close or deactivate your account

To exercise these rights, contact us at:
support@poshmongrel.com

6. Data Security

We implement industry-standard security measures to protect your data, including:

• SSL encryption

• Secure payment gateways

• Access control and authentication

• Regular security audits

However, no method of transmission or storage is 100% secure.
We take reasonable precautions but cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary:

• To provide services

• To comply with legal obligations

• To resolve disputes

• To enforce policies

Vendor business data may be retained longer for compliance and tax purposes.

8. Children’s Privacy

Our Platform is not intended for children under 13.
We do not knowingly collect data from minors.
If you believe we have collected such data, contact us to request deletion.

9. International Data Transfers

Your data may be stored or processed in countries other than your own.
We ensure appropriate safeguards when transferring data internationally.

10. Links to Third-Party Sites

Our Platform may contain external links.
We are not responsible for the content or privacy practices of third-party websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted with the “Last Updated” date at the top.
Your continued use of the Platform indicates acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us:

Posh Mongrel – Privacy Team
Email: support@poshmongrel.com
Phone: +91 9988776655
Address: Infocity, Chandaka Industrial Estate, Patia (751024)